Privacy Policy — slotvil

1. Introduction

slotvil is the Philippines' premier online gaming platform, serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As a platform that handles real-money transactions and personal account data, slotvil takes data privacy seriously — not as a compliance exercise, but as a genuine commitment to the players who trust us with their information.

This Policy applies to all personal data processed by slotvil in connection with your use of the slotvil website, mobile platform, live chat support, and any other slotvil service. It covers data collected during registration, gameplay, deposits, withdrawals, customer support interactions, and marketing communications.

Please read this Policy carefully. If you have questions about any section, contact our Data Protection Officer before registering. Your continued use of slotvil constitutes acceptance of this Policy.

2. Data Controller

slotvil is the data controller responsible for the personal information collected through the slotvil platform. As data controller, slotvil determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out lawfully, fairly, and transparently in accordance with RA 10173.

slotvil has appointed a Data Protection Officer (DPO) who oversees compliance with this Policy and applicable data privacy laws. You may contact the DPO directly at [email protected] with the subject line "Data Privacy Inquiry."

3. Personal Data We Collect

slotvil collects the following categories of personal data:

4. How We Collect Your Data

slotvil collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the slotvil platform, including via cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; age verification data from identity verification agencies.

slotvil does not collect personal data from social media platforms or purchase marketing lists from third-party data brokers.

5. How We Use Your Data

slotvil uses your personal data for the following purposes:

• To create and manage your slotvil player account.
• To verify your identity and age (21+) in compliance with applicable regulations.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard.
• To provide customer support and respond to your inquiries.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To comply with anti-money laundering (AML) obligations and regulatory reporting requirements.
• To administer bonuses, promotions, and loyalty programs you have opted into.
• To send you transactional communications (account confirmations, deposit receipts, withdrawal notifications).
• To send you marketing communications where you have given consent, and to manage your marketing preferences.
• To monitor and improve the performance, security, and user experience of the slotvil platform.
• To enforce our Terms & Conditions and other applicable policies.
• To support responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion.

6. Legal Basis for Processing

slotvil processes your personal data on the following legal bases under RA 10173:

• Contractual necessity: Processing required to perform our contract with you (account management, payment processing, game provision).
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and tax reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

7. Data Sharing & Disclosure

slotvil does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard networks — to process your transactions.
• KYC and identity verification providers: To verify your identity and age as required by applicable regulations.
• Fraud prevention and AML service providers: To detect and prevent fraudulent activity and money laundering.
• IT and platform service providers: Cloud hosting, data storage, and cybersecurity vendors who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or regulatory directive.
• Professional advisors: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.

8. Data Retention

slotvil retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and legitimate business purposes. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by AML regulations.
• Transaction records: Retained for a minimum of five (5) years for financial reporting and regulatory compliance purposes.
• Gaming history: Retained for three (3) years following account closure for dispute resolution purposes.
• Support communications: Retained for two (2) years following resolution of the relevant inquiry.
• Marketing data: Retained until you withdraw consent or request deletion, whichever is earlier.

Upon expiry of the applicable retention period, slotvil will securely delete or anonymize your personal data in accordance with our data disposal procedures.

9. Data Security

slotvil implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the slotvil platform.
• Encryption of sensitive data at rest, including financial data and government ID information.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, slotvil will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of RA 10173 and its Implementing Rules and Regulations.

10. Cookies & Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the slotvil website. They help us recognize your device, remember your preferences, and understand how you use our platform.

10.2 Cookies We Use

10.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the slotvil platform, including your ability to log in and play games.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by slotvil:

12. Minors & Age Restriction

The slotvil platform is strictly intended for persons who are at least 21 years of age, in accordance with Philippine gaming regulations. slotvil does not knowingly collect personal data from individuals under 21 years of age.

If slotvil discovers that personal data has been collected from a person under 21, we will immediately suspend the relevant account, void any transactions, and delete the personal data in question. If you believe a minor has registered on slotvil, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

slotvil may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email notification or a prominent notice on the slotvil platform at least seven (7) days before the changes take effect.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of slotvil following the effective date of any update constitutes your acceptance of the revised Policy.

14. Contact Our Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by slotvil, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern.